When will a purchase be charged to my credit card?
Your credit card will be charged immediately and goods will be dispatched within three working days of your payment being processed.
Can I purchase/order products online if I am outside of Australia?
Yes, you can make an order if you are outside Australia, but payment is limited to direct deposit and goods will only be dispatched once funds have cleared. We cannot deliver to Africa, Asia or the Middle East.
What is your refund policy?
We are happy to stand by the quality of all of our goods. We like to discuss any issues with our customers to try to work out a solution, so if you require a refund on an internet purchase please contact us at firstname.lastname@example.org.
Why are some goods not shippable?
Some goods are not permitted to be delivered because of health and safety reasons. Other items, like knives for example, require the person to present themselves for identification. Finally, some items are just too big and awkward to ship.
Can I buy everything in your online store or are some items only available in-store?
For security reasons some items, such as knives, are only available in our stores. Other items that are difficult to send in the mail are also only available in store. Any item not available for purchase online is clearly noted.