How to Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund. No refunds will be considered without return authorization.
2. Mail your returned item to:
Attention: Website Sales
Compass Group Head Office
Postal Address: PO Box 5091, University of Tasmania LPO, TAS, 7005
Phone: +61 3 6226 2857
Fax: +61 3 6226 7401
3. Include in your package a signed letter stating the reason for your return, the return authorization email from us and the original receipt.
4. Additional freight will be charged if you require a replacement item.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Please contact us on 1800 808 209 if you would like more information about our policies.